Privacy Policy

Pro Estajos (“we”, “us”, “our”) operates the Pro Estajos mobile application and related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service.

Last updated: July 2026

1. Contact

For privacy questions or requests, contact us at support@estajospro.com.

2. Scope

This policy applies to customers who book services, service providers who offer services through the platform, and visitors. By using the Service, you agree to this Privacy Policy.

3. Information we collect

We may collect the following categories of information, depending on how you use the Service:

• Account and profile data: name, email address, phone number, profile photo, language preferences, role (customer or provider), and authentication identifiers.
• Service and booking data: service listings, descriptions, pricing, availability, booking status, messages related to orders, reviews, and ratings.
• Location data: approximate or precise location when you grant permission, to show nearby services, support bookings, or improve the Service.
• Payment-related data: payment method selections and transaction references. Card or mobile-money details are processed by third-party payment processors; we do not store full card numbers on our servers.
• Device and technical data: device type, operating system, app version, IP address, diagnostic logs, and crash data.
• Communications: emails or in-app messages you send to support.
• Push notifications: device tokens used to deliver notifications you opt into.

4. How we use information

We use information to:

• Create and manage accounts and authenticate users.
• Facilitate bookings between customers and providers and display relevant services.
• Process payments and prevent fraud.
• Send transactional messages, security alerts, and (where allowed) marketing communications.
• Provide customer support and respond to inquiries.
• Improve, secure, and debug the Service and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

5. Legal bases (where applicable)

Depending on your region, we may rely on consent, performance of a contract, legitimate interests (such as security and product improvement), or legal obligation as the basis for processing.

6. Sharing of information

We may share information with:

• Other users: for example, customers and providers see information needed to complete a booking (such as names, contact details you choose to share, and service details).
• Service providers: cloud hosting, authentication, analytics, maps, notifications, email delivery, and payment processors that assist in operating the Service.
• Authorities: when required by law, court order, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information for money. We may use aggregated or de-identified data that cannot reasonably identify you.

7. Firebase and similar infrastructure

The Service may use Google Firebase and related tools (for example, Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging, Storage, and App Check). Use of those services is subject to Google’s policies and may involve processing data on Google’s infrastructure. You can review Google’s privacy documentation for more detail.

8. Data retention

We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.

9. Security

We implement reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. You may withdraw consent where processing is consent-based. To exercise rights, contact support@estajospro.com. You may also adjust permissions (such as location or notifications) in your device settings.

11. Children

The Service is not directed to children under the age where parental consent is required in your jurisdiction. We do not knowingly collect personal information from such children. If you believe we have, please contact us and we will take appropriate steps.

12. International transfers

Your information may be processed in countries other than your own, including where our service providers operate. We take steps designed to ensure appropriate safeguards where required.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version in the app (and, if we use hosted pages, on our website). Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

14. Contact (summary)

Pro Estajos — Privacy
Malabo, Republic of Equatorial Guinea
Email: support@estajospro.com